Saturday, August 29, 2015

Dialog Activity Issue in Websphere Commerce

If we face the Issue When we configure the following dialog activity in wcs.

Birthday Trigger

Customer Places the Order 

Order History

  1. Enable the following marketing listeners: the SensorEventListener and ExperimentEvaluationEventListener. These listeners must be enabled to support some behavioral marketing features and to gather marketing statistics for marketing experiments:
    1. Find the following string in wc-server.xml:
      compClassName="com.ibm.commerce.marketing.dialog.trigger.SensorEventListener"
    2. Below the string, ensure that the enable attribute is set to true, as shown in the following example:
      <component
          compClassName="com.ibm.commerce.marketing.dialog.trigger.SensorEventListener"
          enable="true" name="SensorEventListener">
          <property display="false">
              <start enabled="true"/>
          </property>
      </component>
    3. Find the following string in wc-server.xml:
      compClassName="com.ibm.commerce.marketingcenter.events.runtime.ExperimentEvaluationECEventListenerImpl"
    4. Below the string, ensure that the enable attribute is set to true, as shown in the following example:
      <component
          compClassName="com.ibm.commerce.marketingcenter.events.runtime.ExperimentEvaluationECEventListenerImpl"
          enable="true" name="Experiment Evaluation Event Listener">
          <property display="false">
              <start enabled="true"/>
          </property>
      </component>
  2. Restart the server
  3. Make sure the SendMarketingTriggers scheduler configured in site level.
  4. When you create a dialog activity, please make the all the component available in the activity (Target, trigger,action).

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